a page from a conversation with evil deena. 'look, don't use big words with these people. I know you are relying on them to finish your work and only if they finish your work, do you get credit and only then do you get paid. and I know, you could finish your own work. and do it faster and better. but I used to work for this company and I owe them for hiring me out of jail. So trust me when I tell you, we will be transferring to these people one way or the other. Now, if they ask you what your favorite coloring book is, do not answer, it will only confuse them. if you can, when you speak to them, write you sentences down first and eliminate any words longer than two syllables or words that may potentially have more than one meaning. this too will only confuse them. also, when indicating the number one, be sure to let the person you are speaking to know that you are referring to the number that is one less than two but one greater than zero and not to any acronym that may be associated with ONE such as, "overbearing nuisance employed as a middle manager' or 'oh my god, not every call'. these two will provide massive confusion to the folks you are transferring your work to, after all, I worked very hard with them over the last week with the help of the "rosetta stone' program and that was just for them to have passable english. remember, not everyone has a great manager like you, so count your blessings, sincerely, Evil Deena.